Terms of Service

These Terms of Service govern your use of the Greenlue website at greenlue.com, including our care guides, and the Greenlue application and service. Part A sets out the Terms and Conditions of Use. Part B is our AI Feature Disclosure, which explains how our artificial intelligence features work and where they can fail. Both Parts, together with our Privacy Policy, apply to you.

Part A — Terms and Conditions of Use

1. Introduction and Acceptance of These Terms

Welcome to Greenlue. These Terms and Conditions ("Terms") govern your access to and use of the Greenlue mobile application, website, and related software and services (collectively, the "Service"), provided by Greenlue, Inc., a Delaware corporation ("Greenlue," "we," "us," or "our").

By visiting the website, creating an account, tapping "I Agree," or otherwise accessing or using the Service, you agree to be bound by these Terms, by Part B (AI Feature Disclosure), and by our Privacy Policy, which is incorporated into these Terms. If you do not agree, do not access or use the Service.

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT DISCLAIMERS REGARDING MEDICAL INFORMATION (SECTIONS 5 AND 6), REQUIREMENTS REGARDING AUTHORIZATION TO ACCESS ANOTHER PERSON'S HEALTH INFORMATION (SECTION 7), AN IMPORTANT NOTICE REGARDING THE SERVICE'S HIPAA STATUS (SECTION 15), LIMITATIONS OF OUR LIABILITY (SECTION 20), AND A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 22) THAT AFFECT YOUR LEGAL RIGHTS.

2. Definitions

• "Caregiver" means a user of the Service — typically an adult child or other family member — who uses the Service to help coordinate care for, and view health information about, a Care Recipient.
• "Care Recipient" means the individual — typically an aging parent — whose health information is collected, stored, organized, or analyzed through the Service.
• "Care Circle" means the group of Caregivers and other invited users who have been granted access to a Care Recipient's profile within the Service.
• "Health Information" means any health, medical, wellness, or related information about a Care Recipient or user that is uploaded to, imported into, generated by, or otherwise processed through the Service, including medical records, lab results, medications, conditions, appointment information, and Wearable Data.
• "Wearable Data" means health and activity data collected by smartwatches, wristbands, rings, sensors, and other connected consumer devices or their companion apps — such as heart rate, steps, sleep, blood oxygen, and similar metrics — that is connected to or imported into the Service.
• "User Content" means any content, data, documents, notes, messages, images, or other materials that you or other members of a Care Circle submit to the Service.
• "Care Guides" means the educational articles and other content published on the Greenlue website.

3. Eligibility

You must be at least 18 years old and able to form a legally binding contract to create an account or use the Service. The Service is intended for users located in the United States. By using the Service, you represent and warrant that you meet these requirements and that all registration information you provide is accurate and current. The Service is not available to any user we have previously suspended or removed.

4. Description of the Service

Greenlue is a care coordination and health information platform designed to help families — in particular, adult children — organize, understand, and monitor the health of aging parents and other loved ones, and coordinate their care. The Service is a new solution under active development and currently focuses on:

• Health records. Collecting and organizing a Care Recipient's Health Information, including records retrieved from connected patient portals, health systems, and other third-party sources, as well as documents uploaded by users;
• Wearable and device data. Importing and displaying Wearable Data from supported smartwatches, wristbands, and other connected devices;
• Analytics and insights. Presenting Health Information in consolidated views, summaries, timelines, charts, and trends, and providing analytics and insights, which may be generated in whole or in part using artificial intelligence; and
• Care coordination. Helping Care Circles coordinate the practical side of care, such as tracking and scheduling medical appointments, organizing care-related tasks, and arranging transportation (for example, rides to and from appointments) through the family or third-party providers.

We expect to expand the Service over time. We may add, modify, suspend, or discontinue any feature of the Service at any time, with or without notice.

4A. The Website and Care Guides

The Greenlue website provides information about Greenlue, our Care Guides, and access to the Service. Our Care Guides are educational content written to help families understand what to expect and ask better questions. They are not medical advice and are not a substitute for diagnosis or treatment by a qualified clinician. Sections 5 and 6 apply fully to the Care Guides. We work to keep our Care Guides accurate and current, but medical guidance changes and individual situations differ; we make no warranty that the content is complete, current, or applicable to your parent's circumstances.

The Service will be available on the App Store during October 2026. If you give us your email address through the website, we may email you about Greenlue; you can unsubscribe at any time using the link in any email we send, or by writing to support@greenlue.com.

5. The Service Does Not Provide Medical Advice

THE SERVICE, INCLUDING ALL CONTENT, CARE GUIDES, SUMMARIES, ANALYTICS, INSIGHTS, TRENDS, ALERTS, AND OTHER OUTPUTS, IS PROVIDED FOR INFORMATIONAL AND ORGANIZATIONAL PURPOSES ONLY. IT IS NOT MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT, AND IT IS NOT A SUBSTITUTE FOR THE PROFESSIONAL JUDGMENT OF A LICENSED PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER.

Greenlue is not a healthcare provider, and no physician-patient or other clinical relationship is created between you (or any Care Recipient) and Greenlue through your use of the Service. Always seek the advice of a physician or other qualified healthcare provider with any questions regarding a medical condition, and never disregard or delay seeking professional medical advice because of something you have seen on the Service.

Insights and analytics produced by the Service, including those generated using artificial intelligence, are automated outputs based on the data available to the Service. They may be incomplete, inaccurate, out of date, or contain errors, and they should always be verified with the Care Recipient's healthcare providers before any medical decision is made or any action is taken. See Part B for a fuller description of how our AI features work and where they can fail.

6. The Service Is Not for Emergencies

DO NOT USE THE SERVICE FOR MEDICAL EMERGENCIES. IF YOU BELIEVE THAT YOU OR A CARE RECIPIENT MAY BE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 (OR YOUR LOCAL EMERGENCY NUMBER) OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY.

The Service is not designed or intended for real-time health monitoring, emergency detection, or emergency response. Alerts, notifications, and analytics — including those based on Wearable Data — may be delayed, incomplete, or unavailable, and you should not rely on the Service to detect or notify you of urgent health events.

7. Authorization to Access a Care Recipient's Health Information

The Service is built around the sharing of a Care Recipient's Health Information with members of a Care Circle. Because this information is sensitive and legally protected, the following requirements apply:

• Authority required. By connecting a patient portal, wearable device, or other data source for a Care Recipient, uploading a Care Recipient's records, or otherwise accessing a Care Recipient's Health Information through the Service, you represent and warrant that you have the legal authority and all necessary consents to do so. This may include the Care Recipient's informed consent, a valid HIPAA authorization, a healthcare power of attorney, status as the Care Recipient's personal representative under applicable law, or another lawful basis.
• Care Recipient consent. Where the Care Recipient has the capacity to consent, you agree that you have informed them about the Service and obtained their permission before importing or sharing their Health Information. We may require documentation or electronic confirmation of consent or authority, and we may suspend access to a Care Recipient's profile if we have reason to believe the required authorization is missing or has been revoked.
• Revocation. A Care Recipient (or their legal representative) may revoke consent at any time by contacting us, in which case we will disable further access to that Care Recipient's Health Information through the Service, subject to our legal obligations.
• Your responsibility within the Care Circle. You are responsible for whom you invite into a Care Circle and for the access permissions you grant. Only invite individuals whom you and the Care Recipient trust to view the Health Information you make available.

8. Account Registration and Security

To use the Service you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@greenlue.com if you suspect any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to safeguard your account, to the extent permitted by law.

9. Third-Party Data Sources and Integrations

The Service allows you to connect third-party sources — such as patient portals, electronic health record networks, health data intermediaries, wearable devices, and health apps — to import Health Information into the Service.

• By connecting a data source, you authorize Greenlue and its service providers to retrieve, store, and process the Health Information that the source makes available. The scope of data shared is often controlled by the third party, and we may not be able to limit which specific data elements are transmitted to us.
• We do not control third-party sources and cannot guarantee the accuracy, completeness, timeliness, or availability of data they provide. Records may contain errors originating from the source, and automated extraction or normalization of records may occasionally introduce inaccuracies.
• Your use of any third-party service remains subject to that third party's own terms and privacy policy. We are not responsible for the acts or omissions of third-party providers.
• You may disconnect a data source at any time through the Service, and you may request deletion of imported data as described in our Privacy Policy.

10. Wearable Devices and Connected Health Data

The Service can import and display Wearable Data from supported smartwatches, wristbands, and other connected consumer devices and their companion platforms.

• Wearable devices are consumer wellness products, not medical devices. Their measurements — such as heart rate, sleep, activity, and blood oxygen — vary in accuracy and reliability and are not clinical-grade readings.
• Wearable Data displayed in the Service depends on the device being worn, charged, connected, and syncing correctly, and on the third-party platform making the data available to us. Data may be delayed, gapped, or inaccurate.
• Wearable Data and any trends or insights derived from it are informational only and must not be used as the basis for medical decisions or relied on to detect health events. Sections 5 (Not Medical Advice) and 6 (Not for Emergencies) apply fully to all Wearable Data and related features.

11. Care Coordination Features and Third-Party Service Providers

The Service includes features that help Care Circles coordinate the logistics of care, such as scheduling and tracking appointments, assigning care-related tasks, and arranging transportation to and from appointments.

• Greenlue is a coordination tool only. We do not provide medical care, home care, transportation, or other in-person services. Where the Service helps you arrange services performed by third parties — such as ride providers, home-care agencies, or healthcare practices — those services are provided solely by the third party under its own terms, and any transaction is between you (or the Care Recipient) and that third party.
• No endorsement; no responsibility. We do not employ, control, supervise, endorse, or guarantee any third-party service provider, and we are not responsible for their acts, omissions, availability, safety, timeliness, or quality of service.
• Scheduling accuracy. Appointment information in the Service may be entered by users or imported from third-party sources and may be incomplete or out of date. You are responsible for confirming appointment details, and for arranging backup transportation where timely arrival matters, directly with the relevant provider.

12. AI-Generated Features

Certain features of the Service use artificial intelligence and machine learning to summarize records, extract information from documents, identify trends, and generate insights. AI-generated outputs are probabilistic in nature and may be inaccurate, incomplete, or misleading, even when they appear confident or authoritative. You agree to independently verify any AI-generated output before relying on it, and to treat all such outputs as informational aids rather than conclusions, recommendations, or advice. Section 5 (Not Medical Advice) and Part B (AI Feature Disclosure) apply fully to all AI-generated features.

13. User Content and License

You retain all ownership rights in your User Content. By submitting User Content to the Service, you grant Greenlue a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, display, and transmit that content solely as necessary to provide, maintain, secure, and improve the Service, to comply with law, and as otherwise described in our Privacy Policy. You represent and warrant that you have all rights and consents necessary to submit your User Content, including the consents described in Section 7. This license ends when your User Content is deleted from the Service, except for copies retained in routine backups or as required by law.

14. Privacy

Our collection, use, and disclosure of personal information, including Health Information, is described in our Privacy Policy, which is incorporated into these Terms. We do not sell your Health Information. Please review the Privacy Policy carefully; by using the Service you acknowledge that you have read and understood it.

15. Important Notice: HIPAA Status and Data Safeguards

PLEASE READ THIS SECTION CAREFULLY. GREENLUE IS NOT A HEALTHCARE PROVIDER, HEALTH PLAN, OR HEALTHCARE CLEARINGHOUSE, AND THE SERVICE IS NOT PROVIDED AS A "COVERED ENTITY" OR "BUSINESS ASSOCIATE" UNDER THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT ("HIPAA"). THE HEALTH INFORMATION YOU STORE IN OR CONNECT TO THE SERVICE IS GENERALLY NOT PROTECTED BY HIPAA ONCE IT LEAVES YOUR OR THE CARE RECIPIENT'S HEALTHCARE PROVIDERS AND ENTERS THE SERVICE.

No government agency "certifies" apps as HIPAA compliant, and Greenlue makes no representation that the Service is HIPAA compliant or HIPAA certified. Instead, your Health Information in the Service is protected by these Terms, our Privacy Policy, and applicable consumer protection and state privacy laws.

We take the protection of Health Information seriously. We use commercially reasonable administrative, technical, and physical safeguards designed to protect your data — including encryption of data in transit and at rest, and access controls — and we align our practices with industry standards where practicable. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

By using the Service, you acknowledge and accept that the Service is a new solution under active development, that it does not operate under HIPAA, and that you are choosing to store and share Health Information in the Service on that basis.

16. Acceptable Use

You agree not to, and not to permit others to:

• Access or attempt to access another person's Health Information without lawful authority and required consents;
• Use the Service to harass, abuse, exploit, or harm any person, including any Care Recipient;
• Impersonate any person, misrepresent your relationship to a Care Recipient, or provide false account or authorization information;
• Upload malicious code, probe or breach the security of the Service, or access the Service by automated means (scraping, bots) without our written permission, including scraping in a way that degrades service or submitting automated signups;
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except where such restriction is prohibited by law;
• Republish our Care Guides in whole or in substantial part as your own, or resell them;
• Resell, sublicense, or use the Service for the benefit of a third party as a commercial offering without our written agreement; or
• Use the Service in violation of any applicable law, including health information privacy laws.

We may investigate suspected violations and may suspend or terminate accounts that violate this section.

17. No Fees

The Service is currently provided free of charge. If we introduce paid plans or premium features in the future, they will be optional, pricing and billing terms will be presented to you clearly before any charge is made, and your use of any paid feature will be subject to the terms presented at that time. We will never charge you without your express consent.

18. New Solution Under Development; Availability

You acknowledge that the Service is a new solution under active development. Features may be incomplete, may change substantially, and may contain bugs or errors. We may modify, suspend, or discontinue all or part of the Service at any time. If we discontinue the Service, we will use commercially reasonable efforts to provide advance notice and a means to export your data. We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free.

19. Intellectual Property; Feedback

The Service, including its software, design, text, graphics, logos, Care Guides, and all related intellectual property, is owned by Greenlue or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial purposes. You may read, print, and share links to our Care Guides for personal, non-commercial use. No other rights are granted; any other use requires our written permission. If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

19A. Third-Party Links and Sources; No Affiliation

Our Care Guides and the Service may cite and link to third-party sources such as medical associations and government health agencies. We don't control those sites and aren't responsible for their content or accuracy. A link is not an endorsement, and no affiliation is implied. Greenlue is not affiliated with, endorsed by, or acting on behalf of any hospital, health system, insurer, pharmacy, or medical provider mentioned on the website or in the Service.

20. Disclaimer of Warranties; Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR ANY HEALTH INFORMATION, WEARABLE DATA, ANALYTICS, INSIGHTS, OR CARE GUIDES WILL BE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GREENLUE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, ADVISORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

21. Indemnification

You agree to indemnify, defend, and hold harmless Greenlue and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms, including the representations in Section 7 regarding authorization and consent; (b) your User Content; or (c) your violation of any law or the rights of any third party, including a Care Recipient's privacy rights.

22. Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. Except for disputes that qualify for small claims court or claims for injunctive relief regarding intellectual property or unauthorized access, any dispute arising out of or relating to these Terms or the Service will be resolved exclusively through final and binding individual arbitration administered by JAMS under its applicable consumer arbitration rules, rather than in court. The arbitration will take place in Santa Clara County, California or, at your election, by videoconference or in the county where you reside.

YOU AND GREENLUE EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Opt-out. You may opt out of this arbitration agreement by emailing support@greenlue.com within thirty (30) days of first accepting these Terms, stating your name, account email, and your intent to opt out of arbitration. Opting out of arbitration will not affect any other provision of these Terms.

23. Governing Law

These Terms and any dispute arising out of them are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Subject to Section 22, any judicial proceeding will be brought exclusively in the state or federal courts located in Santa Clara County, California, and the parties consent to their jurisdiction.

24. Termination

You may stop using the Service and delete your account at any time through the app or by contacting us. We may suspend or terminate your access to the Service at any time, with or without cause, including for violation of these Terms. Upon termination, your license to use the Service ends, but Sections 5, 6, 13 (as to the backup and legal-retention tail), 15, 19, 20, 21, 22, 23, and 26 will survive. Following account deletion, we will delete or de-identify your data as described in our Privacy Policy.

25. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the app before the changes take effect, and we will update the "Last Updated" date above. Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.

26. General Provisions

These Terms, together with Part B, the Privacy Policy, and any additional terms presented in the app, constitute the entire agreement between you and Greenlue regarding the Service. If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full effect. Our failure to enforce any right or provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be provided by email to the address associated with your account or through the Service.

27. Contact Us

Greenlue, Inc., Sunnyvale, California
Email: support@greenlue.com

Part B — AI Feature Disclosure

B1. What This Disclosure Is

Greenlue is a new solution under active development. This disclosure explains what that means in practice, how our artificial intelligence features work and where they can fail, and what we ask of you as a user. It supplements — and is incorporated into — Part A and our Privacy Policy, which continue to apply in full. If anything here conflicts with Part A, Part A controls.

By creating an account or using the Service, you acknowledge and agree to everything in this disclosure.

B2. The Service Is a New Solution

The Service is an early-stage product under active development. In practical terms, this means: features may be incomplete, may change substantially or be removed without notice, and may contain bugs or errors; the Service may be interrupted, slow, or unavailable at times, including during updates; records imported from patient portals and devices may occasionally be incomplete, duplicated, mislabeled, or delayed; and we recommend that you do not treat the Service as the only copy of any important health record — keep originals with the source (the patient portal, provider, or device platform).

The Service is provided "as is" and "as available," without warranties of any kind, as described more fully in Section 20 of Part A.

B3. How Our AI Features Work — and Where They Can Fail

Parts of the Service use artificial intelligence, including large language models, to summarize medical records, extract information from documents, organize health timelines, identify trends, and generate insights. You should understand the following about this technology:

• AI output is probabilistic, not authoritative. AI-generated summaries and insights are predictions based on patterns in data. They can be wrong even when they sound confident, precise, and well-written.
• AI can make things up. Language models sometimes produce statements that are not supported by the underlying records — including incorrect medication names, dosages, dates, lab values, and conditions. This is a known limitation of the technology, not a rare glitch.
• AI can miss things. A summary may omit information that matters. The absence of something in an AI output does not mean it is absent from the records or from the Care Recipient's health.
• AI is not consistent. The same question may produce different answers at different times, and outputs may reflect biases present in the data the models were trained on.
• AI may occasionally produce unexpected or inappropriate content. If it does, please report it to us — see Section B7.
• Source records win. If an AI-generated summary or insight differs from the underlying medical record, the record — and above all, the Care Recipient's healthcare providers — are the authority. Where the Service shows you the source, check it.
• Verify before acting. Never make a medical decision, change a medication, or delay care based on an AI output alone. Bring questions to a physician or other qualified healthcare provider.

B4. What the Service Is Not

The Service, including all AI features, is not and must not be used as:

• A replacement for medical care. Always consult qualified healthcare providers for medical conditions, treatments, or health concerns, and maintain the Care Recipient's regular medical care. The Service is a supplementary organizational tool — never a reason to skip or delay an appointment.
• A diagnostic or prescription service. Only licensed healthcare providers can diagnose conditions or prescribe medications and treatments. The Service does none of these.
• A therapist or counselor. The AI cannot provide mental health treatment, therapy, or counseling. Caregiving is emotionally demanding; if you or a Care Recipient needs mental health support, please seek a qualified professional.
• A companion or relationship substitute. The AI is a software tool, not a friend, confidant, or companion, and should not be treated as a substitute for human relationships or human support.
• An emergency service. DO NOT USE THE SERVICE FOR EMERGENCIES. IF YOU BELIEVE YOU OR A CARE RECIPIENT MAY BE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY. Alerts, notifications, and trends — including those based on wearable data — may be delayed, incomplete, or unavailable, and must not be relied on to detect urgent health events.

Sections 5 and 6 of Part A apply in full.

B5. Your Data

Our Privacy Policy governs all personal information in the Service, without exception. In addition, you should know: we may review usage patterns, error reports, and system logs — and, where needed to investigate a problem you report, the content involved — in order to operate, debug, and improve the Service; our AI service providers are contractually prohibited from using your information to train their general-purpose models; we do not sell your information and do not use your health information for third-party advertising; and you may delete your data or your account at any time, as described in the Privacy Policy.

B6. Limitation of Liability

Your use of the Service is at your own risk. The disclaimers of warranties and limitations of liability in Section 20 of Part A apply fully to the Service and to all AI-generated content, including any reliance on AI outputs.

B7. What We Ask of You

Tell us when something is wrong. If an AI summary is inaccurate, a record imports incorrectly, the AI produces a concerning or inappropriate response, or anything looks off, report it to support@greenlue.com. Your reports help us improve the Service for every family that uses it.

Feedback. Feedback, suggestions, and ideas you share with us may be used by Greenlue without restriction or compensation, as described in Section 19 of Part A. Feedback should not include another person's health information beyond what is already in the Service.

Authorization still applies. Section 7 of Part A applies in full: you must have the Care Recipient's consent or other legal authority before importing or sharing their health information.

B8. Changes to the Service

We may modify or discontinue features, or change who has access to the Service, at any time. If material terms change — including any introduction of paid plans — we will notify you before those changes take effect, and continued use will be subject to the updated terms. If we discontinue the Service entirely, we will use commercially reasonable efforts to provide advance notice and a means to export your data, as stated in Section 18 of Part A. We may also update this disclosure as the platform evolves and will notify you of material changes through the Service or by email.

B9. Acknowledgment

By using the Service, you confirm that you understand and agree that: the Service is an early-stage product under active development that may contain errors; AI-generated content may be inaccurate, incomplete, inconsistent, or fabricated, and must be verified before any medical decision; the Service does not provide medical advice, diagnosis, treatment, therapy, or companionship, and is not for emergencies; the Service does not operate under HIPAA, as described in Section 15 of Part A; you have the required consent or legal authority for any Care Recipient information you add; and your use of the Service is governed by Part A and the Privacy Policy.

B10. Contact

Questions about the Service or concerns about AI behavior: support@greenlue.com
Greenlue, Inc., Sunnyvale, California